1999 to March 2001
of a qualification concept and a game plan for experienced specialists
and management from different sectors of the economy.
of the Research Phase
the project the most important knowledge and skills for mediation
and business conflict management are established and integrated
into a complete concept. We have thereby put particular emphasis
on mediation within the company, which is to be the core area in
the occupation of mediators within the determined target group.
Firstly, through intensive conversations with business experts of
all different areas, personnel managers, team leaders, project managers
and members of works councils as well as with experts from diverse
mediation fields, we have managed to clarify the necessary knowledge,
skills, structural conditions and obstacles for in-company mediation.
Subsequently, an initial qualification concept was established and
individual training components were tested with our partner Lucent
Technologies. The knowledge gained from this practical experience
were in turn included in the final concept. In the last phase of
the project, a game plan was created, which is designed to be very
practical in the field of experience for the qualification of the
target group of aspirant mediators.